Terms and conditions

These terms explain how bookings, prices, waiting time and changes work when you ride with Transfer Guys. If anything is unclear, ask us before you book.

Who we are

Transfer Guys is a service of AeroPlast Transfer Solutions Inc., 175 Toscana Road, Woodbridge, ON L4H 2G1. We operate under City of Toronto limousine licence No. 1984 and carry $5 million of insurance with Northbridge. Contact: hello@transferguys.ca or +1 647 616 8467.

Bookings

• You can request a ride through the quote form, on WhatsApp or by phone.
• A booking is confirmed when we confirm the details with you: pick-up, destination, date and time, number of passengers and the vehicle.
• Please give us your flight number for airport trips so we can track your flight.
• We tell you how to pay when we confirm your booking. Please do not send card or passport numbers through the quote form.

Prices

• All prices are in Canadian dollars (CAD) and include HST.
• The prices on the price list are fixed prices for the routes shown. We do not add extra fees to them.
• If you ask for something extra in the quote form, or choose a route that is not on our list, we price it separately and tell you before you book.
• Tours and by-the-hour rides are charged at the hourly rate shown on the price list, with the minimum number of hours shown there.

Vehicles and passengers

The Eco sedan is for 1 to 3 passengers and the Business SUV is for 1 to 6 passengers. Tell us how many people and how many bags are travelling so we can confirm the right vehicle. See our vehicles.

Flight tracking and airport pick-ups

We track your flight. There is no extra charge when your flight lands early or late. Your driver meets you inside the airport, and we send you the meeting details before you fly.

You get 60 minutes of free waiting time after your flight lands. See Waiting time and no-shows below.

Cross-border trips

• Every passenger needs a valid passport or other accepted travel document.
• On rides to Buffalo airport, one hour of waiting at immigration is included in the price.
• If a wait caused by the passengers goes beyond that included hour, the extra time is billed at the hourly rate.

Cancellations and changes

• Cancel at least 24 hours before pick-up: no cancellation charge.
• Cancel less than 24 hours before pick-up: we refund 80% of the price.
• Change the pick-up time: no problem if you ask at least 3 hours before the booked pick-up time.
• Change the route: the price is calculated again, and we confirm the new price with you before the trip.

If your flight is cancelled

Tell us as soon as you know. The refund depends on how long before the booked pick-up time you tell us:

• At least 6 hours before: 100% refund.
• Between 3 and 6 hours before: 50% refund.
• Less than 3 hours before: 25% refund.

Waiting time and no-shows

• For airport pick-ups you get 60 minutes of free waiting time after your flight lands.
• If you come out later than that and we can reach you and talk to you, we give you 30 more minutes of free waiting time.
• If we cannot reach you at all once the free waiting time has ended, the booking is treated as a no-show.

Questions

Write to hello@transferguys.ca, message us on WhatsApp or call +1 647 616 8467.

Last updated: October 24, 2026