Frequently asked questions
This Toronto airport transfer FAQ gives quick answers about booking, pickups, prices and trips. Can’t find yours? Ask us or message us on WhatsApp.
What if my flight is early or late?
We track your flight, so your driver adjusts to the real arrival time. There is no extra charge for early or late arrivals.
Where will my driver meet me at the airport?
Inside the airport, at arrivals. Before you fly we send you the details, so you know who to look for and where. At Billy Bishop the pickup point is on the mainland side, and we explain it when you book. See Billy Bishop airport transfer.
How long will my driver wait at the airport?
You get 60 minutes of free waiting time after your flight lands. If you come out later and we can reach you, we give you 30 more minutes of free waiting time. If we cannot reach you at all once the free waiting time has ended, the booking is treated as a no-show. Details are in our terms.
Can I cancel or change my booking?
You can cancel at least 24 hours before pick-up with no cancellation charge. If you cancel later, we refund 80% of the price. You can change the pick-up time up to 3 hours before pick-up. If you change the route, we calculate the price again and confirm it with you first. Details are in our terms.
What if my flight is cancelled?
Tell us as soon as you know. If you tell us at least 6 hours before the booked pick-up time, we refund 100%. Between 3 and 6 hours before, we refund 50%. Less than 3 hours before, we refund 25%. Details are in our terms.
How do I book?
Pick a route on the price list and tap Book, or send us a custom request. You can also message us on WhatsApp. We confirm every booking with you.
Is the price final?
Yes. The prices on this site are all-in and include HST, with no extra fees and no surprises. For custom trips we send a quote, and we confirm the total with you before you book.
Do you work at night and on weekends?
Yes, we are open 24/7.
Can you plan a private tour for me?
Yes. Tell us where you want to go and how long you have, and we plan the day with you. See private tours from Toronto.
Do you drive outside Toronto and across the border?
Yes. We drive across Canada and to the USA. Read about rides to Buffalo airport and bring your passport on any cross-border trip.
Which vehicles do you use?
Two private vehicles: the Eco sedan for 1 to 3 passengers and the Business SUV for 1 to 6 passengers. See our vehicles.
Are you licensed and insured?
Yes. We operate under City of Toronto limousine licence No. 1984 and carry $5 million of insurance with Northbridge. We are a service of AeroPlast Transfer Solutions Inc.
How do I pay?
We agree the price with you before the trip. We tell you how to pay when we confirm your booking. Please do not send card or passport numbers through the quote form.
More to read after this FAQ
If your question is not in this FAQ, write to us and we answer fast. For flight status and terminal details, use the Toronto Pearson website. We keep this FAQ up to date, so check back when your plans change. Share this FAQ with anyone travelling with you, and send the group’s questions our way. A short FAQ is only useful if it is honest, so tell us what we should add. Bookmark this FAQ for your next trip.
