Privacy policy
This privacy policy explains how AeroPlast Transfer Solutions Inc., which operates Transfer Guys, collects, uses and protects personal information when you use transferguys.ca or request a quote. We handle personal information in line with Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA).
Who we are
AeroPlast Transfer Solutions Inc.
175 Toscana Road, Woodbridge, ON L4H 2G1, Canada
Email: hello@transferguys.ca
Phone and WhatsApp: +1 647 616 8467
What information we collect
When you send a quote request we collect the details you enter in the form: your name, phone or WhatsApp number, email address, service type, pick-up and drop-off locations, date and time, number of passengers, vehicle preference and any notes you add. If you contact us by WhatsApp, phone or email, we receive the information you share in that conversation.
Our web server also records basic technical data such as your IP address, browser type and the pages requested. This is used to keep the site secure and working.
Why we collect it
- To reply to your request, prepare a quote and arrange your trip.
- To communicate with you about a booking, including changes and pick-up details.
- To meet our legal, licensing, insurance and accounting obligations.
- To protect the site against spam and misuse.
We do not sell your personal information and we do not use it for unrelated marketing without your consent.
Your consent
By submitting the quote form or contacting us, you consent to us using your information for the purposes above. You can withdraw consent at any time by contacting us, subject to legal or contractual limits.
Who we share it with
We share information only where needed to provide the service or where the law requires. This can include our website hosting and email providers, who process data on our behalf, and messaging services you choose to use, such as WhatsApp. If a trip crosses the border, we may share the details required by border authorities.
Website analytics
We may use website analytics, such as Google Analytics, to understand how visitors find and use this website, for example which pages are read and which countries visitors come from. If we do, the analytics provider processes this information on our behalf, and you can manage your preferences through the cookie banner or your browser settings.
Cookies
We explain which cookies this site uses and how to manage your choices in our cookie policy.
How long we keep it
We keep quote requests and trip records for as long as needed to provide the service and to meet legal, tax and insurance requirements, and then delete or anonymize them.
How we protect it
We use reasonable technical and organizational safeguards, including access controls and secure connections (HTTPS). No system is perfectly secure, so please avoid sending sensitive information such as payment card or passport numbers through the quote form.
Your rights
You can ask to see the personal information we hold about you, ask us to correct it, or ask us to delete it. To do so, email hello@transferguys.ca. If you are not satisfied with our response, you can contact the Office of the Privacy Commissioner of Canada.
Changes to this policy
We may update this policy from time to time. The date of the latest update appears at the bottom of this page.
Last updated: October 24, 2026